I need to RETURN my shoes

For shoes in unworn and new condition, we offer 365 days return.

For shoes in worn and used condition, we offer 30 days return.

To begin the return process please get in contact with us. CLICK HERE TO START RETURNS! 

Empress Return Policy 

• Something not right? No problem. Let us know and we’ll get it straightened out.
• The cost of goods will be refunded. Shipping cost is non-refundable.
• You are only responsible for the one-way return postage
• The cost for return postage will be discounted from your next order in the form of store credit!
• When you purchase from our website, returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement.
• All items are thoroughly inspected before any action is taken.